Technology Shifts

You’ve probably heard the word phygital  floating around, but at its core, it’s a simple idea. Phygital shopping is about blending the best parts of digital convenience with the trust and familiarity of shopping in person. Customers still want to walk your aisles, talk to your team, and choose their own produce. They also want accurate online information, easy ordering options, and a checkout experience that just works. Research published in the Journal of Retailing and Consu

If it feels like technology keeps changing faster than stores can keep up, you’re not imagining it. We’re entering a new phase of digital commerce, often called agentic commerce , where software doesn’t just recommend products, but actively helps shoppers find, compare, and even purchase items on their behalf. This isn’t science fiction. According to Visa and Kearney research, AI-powered shopping tools are already influencing how consumers discover products today, and many sh

For independent grocers, you are likely navigating rising labor costs while also feeling the pressure to keep pace with national competitors that have far more scale. Electronic Shelf Labels (ESLs) are no longer a fringe technology reserved for big-box retailers. As grocery operations continue to evolve, ESLs are increasingly a part of a broader conversation around accuracy, staff efficiency, and the in-store customer experience. What was once viewed as an emerging technolog